"I was left standing in my driveway as he drove away, simply amazed at what I had just experienced. I simply could not say enough good about Gordon, his experience, the job he did, his service to me and my family, and mostly, the privilege that it was to ge"
Wow...plumbing can be an adventure sometimes. Thankfully there are good people out there that are simply really great at what they do. I awoke one morning to find my water heater functioning more like a water feature (thankfully the catch pan installed when I purchased the home did its job) and called the good folks at Rocket Rooter/Compass and they didn't just send anyone to help, they sent Gordon. Gordon, is an experienced journeyman plumber, having installed thousands of water heaters (self-professed metric) over the course of his career. Needless to say, he sized up my issues rapidly and we were well on our way to getting the situation under control. I think the most impressive part about the visit was not the fact that he got it working, but the fact that he took the time to really assess the whole picture. In the course of getting things put back together, he listened to the water heater and decided it didn't sound quite right. Sure enough one of the thermostats was shot. Additionally, Gordon took the time to teach me as he went. I'm a curious guy and like to learn and he was a real pleasure to talk with and learn about/from. One of the nicest guys I've ever met, genuine, caring, and focused on taking care of the customer. And to boot, he didn't charge me nearly enough for his efforts. I was left standing in my driveway as he drove away, simply amazed at what I had just experienced. I simply could not say enough good about Gordon, his experience, the job he did, his service to me and my family, and mostly, the privilege that it was to get to know him over the course of my plumbing adventure. Thank you, Gordon!